The Sugar Bay Resort & Spa is perched upon a mountainside, featuring 294 guestrooms and surrounded by breathtaking views
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The Sugar Bay Resort & Spa is perched upon a mountainside, featuring 294 guestrooms and surrounded by breathtaking views of the Caribbean Sea and neighboring islands. Guests enjoy ample amenities, including a spa and fitness center, secluded beach, three freshwater pools, various restaurants & lounges and a comprehensive schedule of daily activities.
"If you are used to the all inclusives with all the activities and entertainment this will fall short of that. I expected a bit more for the price however it was a nice stay. Fantastic views" – OCCaribTraveler
12 out of 17 (71%) customers would recommend this product to a friend.Read All Reviews
All Customer Reviews
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May 1, 2012
Disappointed return customer
My husband and I had visited Wyndham Sugar Bay two years ago and had a great experience. We did not realize when we decided to return this year that Sugar Bay is no longer a Wyndham resort. We were very disappointed and could tell that the standards of Wyndham no longer applied. Many corners are being cut. Dirty restrooms in lobby, hotel staff not as accommodating, rooms are getting worn and run down looking, etc. We do not plan to return to Sugar Bay after this trip.
We arrived at Sugar Bay on New Years Day (the morning after I proposed to my beautiful fiance) to find they had no A/C in the entire resort and a few amenities were not available due to maintenance. The staff at the resort and Cheapcaribbean.com were both very apologetic and made sure that despite the issues we had that we were made happy. The pools and beach were amazing and spotlessly clean. The views are unbelievable and very calming. We were slightly disappointed in the selection and cost of food, but you'll find that at any resort you visit. We decided not to get the all-inclusive plan since neither my fiance or I drink and my fiance is on a Gluten free diet. We however realized all-inclusive is the way to go no matter what. Cabs we're convenient and quickly arrived when requested. Being located near Coki beach and the ferry (very affordable and worth the trip) made it easy to take a couple day trips and not break the bank. The snorkeling on the resort was just as nice as the world famous Coki beach and much less crowded. Kayaking was nice, but you had to stay within the view of the attendant so you can't really tour the coast line like we were hoping. We received a couple's massage at the spa and were blown away by the atmosphere and customer service. Also the gym there was far greater than most resorts so you can actually get in a decent workout if you're into that kind of thing on vacation.
All in all we enjoyed our stay despite a few issues,which were made up for by the great staff at the resort and CheapCaribbean.com...
BostonJohnRE Top 250 Contributor From:Boston,MA Age:25-34 Travel:3-6 trips/year
December 4, 2011
Sugar Bay has pros and cons
Pros: Nice friendly staff that went the extra mile like upgrading our room because a king bed was not available and a housekeeper put flowers from an event in our room. Good views, large rooms, and close proximity to Red Hook and the ferry. Rum punch on arrival was a nice touch. Breakfast at the Manor House was pretty good.
Cons: Rooms were not spotless and at times it felt like the staff didn't know what was going on. It was the little things they didn't get right like there was no answer when we called for a wake up call, the putt putt was closed, small roaches were in the bathroom. Entertainment was amateurous and seemingly unorganized. Hotel is far from the airport. Food at one restaurant was just bad.
had a great time very nice view! we did not do the all inclusive and didnt have a lot of options for food . food was expensive. suggest doing all inclusive
jeffro Top 1000 Contributor From:king george va Age:45-54 Travel:1-2 trips/year
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1 question, 8 answers.
Best off shore snorkeling?8 answers
I'm looking for some ideas of the best destination and corresponding hotels that offer off shore snorkeling. And the destination must have direct flights from the NYC area hotels.
1 year, 14 months ago
sky
Some great destinations for snorkeling with non-stop flights from the New York are Grand Cayman, Barbados, and St. Lucia. Most hotels include non-motorized water sports with your reservation but you'll want to double check under the resort's amenities.
JenCC
St Thomas has multiple options for snorkeling.
GVH521
Small beach/reef but the snorkel gear is included
fast3
The Sugar bay Resort in St. Thomas is your answer to off shore snorkling. St. John is only a 15 minute ferry ride and the ferry is close to the resort so be sure to get over to St. John and experience some great off shore snorkling there as well.
lizbeachlover
There was snorkking off the hotel beach if you don't want to go far and folks seemed leased with the variety there. There scuba training there too.
Jmkstock
Pay the extra money and stay at the Ritz Carlton...really close too the Sugar Bay resort. Take a ferry too St.John(20 minutes across the way) the best snorkling is off this island!
Valentino
St Thomas/Sugar Bay has snorkeling equipment on-site. Sugar Bay has a man-made beach that is very small, rocky and unimpressive. There are many boat trip options, including excurion to St John for the day that offers fabulous snorkeling.
YankeeFan1
Sugar Bay resort had a great off shore sailing option for $120/pp which is an all day trip that includes breakfast, lunch and drinks. Also Coki beach is just a $5 cab ride away. Jet Blue now had direct flights to St Thomas
BostonJohnRE
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Room Information
The resort offers 294 rooms, including seven suites, all featuring air-conditioning, private balcony resort view, ceiling fan, satellite television, iron and ironing board, in-room safe, coffee maker, direct-dial phone with voicemail, hi-speed internet access (approx. $20.00usd daily), radio and hair dryer.
The best part of the Sugar Bay Resort and Spa has to be the award winning Journeys Spa. Also the incredible cliffside views of the Caribbean Sea, especially including the British Virgin Islands.
What We'd Change
Why You Should Go
Available Amenities
Activities/Tours Assistance
Car Rental Available
Banquet Facilities
Beach
Volleyball
Cable/Satellite TV
Child Care/Babysitting Services ($)
Concierge Services
Conference Facilities
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
24 Hour Front Desk
Parking On-Site
4 Restaurants
Wheelchair Accessible
Elevators
Snorkeling ($)
Dry Cleaning Services ($)
Sailing ($)
Kayaks ($)
Windsurfing ($)
Amenities Subject to Change, with or without notice
Additional Fees for some amenities may be required
Dive Shop ($)
Gift Shop ($)
Fishing ($)
Nearby Excursions & Attractions
Fishing Nearby
Golf Nearby
Hiking/Biking Trails Nearby
Horseback Riding Nearby
Sailing Nearby
Water Skiing Nearby
Watersports in the area
Map of Local Area
St. Thomas is perfect for those who seek excitement, shopping, and nightlife. It is also known for beautiful beaches, breathtaking mountain views, and bustling ports.
Sugar Bay Resort & Spa
6500 Estate Smith Bay, St Thomas, Virgin Islands 00802
1-340-777-7100
Hotel Description
Perched upon a mountainside in Smith Bay, the Sugar Bay Resort & Spa is surrounded by breathtaking views of the Caribbean Sea and neighboring islands. Guests enjoy a secluded beach with an array of water sports including snorkeling, scuba diving and kayaking; three interconnecting freshwater pools with a waterfall and grotto; mini-golf, tennis complex; onsite spa; state-of-the-art fitness center offering aerobic and yoga classes; nightly entertainment and a comprehensive schedule of daily activities. Various restaurants, coffee shop, pool grill and multiple lounges offer a diverse dining experience - continental and Italian cuisine, casual bistro dining & even bountiful brunch buffets complete the dining options. For golf enthusiasts, nearby Mahogany Run Golf Course offers 18 of the most beautiful holes in the Caribbean, while younger guests can enjoy the resort's Kids Club, offering a wide range of supervised activities. Other diversions include eco-tours, day trips to neighboring islands and renowned shopping in Charlotte Amalie.
Three restaurants and three lounges cater to a variety of tastes, from traditional Caribbean fare to casual bistro dining. For golf enthusiasts, nearby Mahogany Run Golf Course offers 18 of the most beautiful holes in the Caribbean, while younger guests enjoy the resort's Kids Club offering a wide range of supervised activities. Other diversions include eco-tours, day trips to neighboring islands and renowned shopping in Charlotte Amalie.
DINING / BARS:
Please note: Seasonal Schedules apply and all hours of operation subject to change.
MANOR HOUSE RESTAURANT - Serves Breakfast & Mediterranean-Caribbean Fusion Cuisine Dinner Daily.
Location: Main resort building
THE OCEAN CLUB - Serves gourmet pizzas and black board sandwich favorites. Open from 12:00pm -Midnight daily. Also features video gaming, nightly entertainment and signature cocktails.
Location: Main resort building
THE MANGROVE RESTAURANT - Serves Brunch and Themed Dinner Buffet Daily.
Location: Poolside
RISTORANTE BACI - Open for dinner, serving a flair of New Italian Cuisine nightly.
Location: Poolside
PIMENTOS - Daily a la carte Jerk-Style Caribbean favorites for lunch & dinner daily.
Location: Poolside
TURTLE ROCK SPORTS BAR & GRILL - sports bar ambiance dishing your favorite sports, cocktails & American grilled favorites.
Location: Poolside between Mangrove & Baci
CARIBE MARKETPLACE - Brews specialty coffee and offers gourmet favorites and food market for special treats & cravings
Location: 2nd Floor Main Resort Building
RESORT DRESS CODE:
Resort Casual Attire: Shorts, t-shirts, jeans, sundresses and similar apparel recommended. Bathing suit cover-ups are required in all restaurants and public areas.
Resort Elegant Attire: Polo shirts, button-down collared shirts, long or short dresses, slacks, sundresses, skirts, evening sandals or similar apparel recommended. Jackets are optional. No swim shorts, bathing suits, denim, t-shirts, sneakers or flip flops.
Note: Resort Elegant Attire is strictly enforced during evening dining in both Ristorante Baci and Manor House Restaurants.
Resort Casual Attire is acceptable daytime anywhere on the resort.
Other Details:
A scenic 30 minute drive from the St. Thomas International Airport and downtown Charlotte Amalie; 15 minutes by ferry to St. John.
Check-in: 3:00 pm
Check-out: 11:00 am
A Valid Credit Card may be required upon check-in for possible incidentals not included in your hotel reservation.
**Please note: Although US Citizens do not need a Passport to travel to the USVI, all passengers must be able to prove citizenship - if not traveling with a passport - by providing a certified copy of their Birth Certificate along with government issued photo id.**
patrico
